Call Center Operations Manager Jobs in Georgia
Our Call Center Operations Manager Jobs in Georgia offer an exciting opportunity for individuals looking to lead and optimize customer service operations in a dynamic environment. As a call center operations manager, you will be responsible for overseeing daily activities, ensuring customer satisfaction, and driving efficiency while managing a dedicated team at IES Residential.
Living in Georgia provides a perfect balance of professional and personal enrichment, with access to beautiful state parks and vibrant urban culture. From hiking in scenic locations like Fort Mountain State Park to enjoying local festivals and community events, there's always something to engage in outside of work, making it an ideal state for both career growth and leisure activities.
Why Work for IES Residential in Georgia?
Working for IES Residential in Georgia as a call center ops manager means joining a company with over 50 years of commitment to excellence and community focus. IESR's dedication to training and employee development ensures that you'll have the opportunity to grow your skills while fostering a family-oriented culture that values inclusivity and engagement.
Additionally, IESR's strong financial health and diversified services portfolio provide a stable environment for career advancement. By becoming part of IESR’s mission, you’ll be helping to shape a brighter future for both the company and the communities it serves.
Company Benefits
Competitive Wages
401(k) Plan
Compensated Industry Certifications
Paid Time Off (PTO)
Company paid life insurnace
Medical, Dental, & Vision Coverage
Short Term Disability
Optional long-term disability
Illness, accident, legal, pet coverage.
Paid training & defined career path
Why working as a call center operations manager in Georgia can be great.
Working as a call center ops manager in Georgia offers the advantage of a lower cost of living, with housing and utilities significantly cheaper than the national average, allowing for a more affordable lifestyle. Additionally, the state's diverse demographics and growing economy provide ample opportunities for professional growth and community engagement.
Frequently Asked Questions
Is there a demand for call center operations managers in Georgia?
Yes, there is a demand for call center operations managers in Georgia, driven by the growth of customer service outsourcing and the need for effective management in the expanding call center industry.
How do I become a call center ops manager in Georgia?
To become a call center operations manager in Georgia, start by obtaining a bachelor's degree in business administration or a related field, as this educational background is essential. Gaining at least five years of relevant experience in call center management or a similar position will help you build the necessary skills and expertise. Focus on developing strong leadership, communication, and problem-solving abilities while becoming proficient in call center technologies and software. Lastly, familiarize yourself with industry regulations and compliance standards, as well as the importance of customer service, to enhance your qualifications for this role.
How long does it take to become a call center operations manager in GA?
Becoming a call center operations manager in Georgia typically requires a combination of education and experience, making the process take around five to seven years. A bachelor's degree in business administration or a related field is essential, alongside at least five years of relevant experience in call center roles. Strong leadership skills and proficiency in call center technologies are crucial for success in this position. Additionally, aspiring managers should be prepared to develop training programs and manage budgets, which can further extend the time needed to fully transition into this managerial role.
Is being a call center ops manager in Georgia a good job?
Being a call center ops manager in Georgia can be considered a good job due to the state's robust economic growth and favorable business climate, particularly in urban centers like Atlanta, which hosts several Fortune 500 companies. The quality of life in Georgia is appealing, with affordable housing and a lower cost of living, making it a practical choice for professionals. Additionally, the state's rich natural beauty and vibrant cultural scene contribute to a fulfilling lifestyle outside of work. Finally, Georgia's strong educational system offers ample opportunities for career advancement, enhancing the prospects for those in managerial roles.
Explore this Job in Neighboring Cities and Other States
Discover call center ops manager carreer opportunies in these neighboring GA cities.
