Call Center Operations Manager Jobs in North Carolina
Our Call Center Operations Manager Jobs in North Carolina offer a unique opportunity for professionals looking to lead and enhance customer service operations within a dynamic environment. As a call center operations manager, you will play a pivotal role in overseeing daily functions, managing staff, and implementing strategies to improve performance while ensuring compliance with industry standards.
North Carolina's moderate cost of living and affordable housing make it an attractive location for those seeking a balance between career growth and quality of life. With a growing population and a diverse demographic landscape, the state provides a promising backdrop for call center operations, allowing managers to thrive in a supportive community while driving customer satisfaction and operational efficiency.
Why Work for IES Residential in North Carolina?
Working as a Call Center Ops Manager at IES Residential in North Carolina means joining a family-oriented company that values safety, employee development, and exceptional customer service. With a commitment to community support and a diverse, inclusive culture, you’ll play a vital role in shaping IESR’s future while advancing your career in a dynamic environment.
Company Benefits
Competitive Wages
401(k) Plan
Compensated Industry Certifications
Paid Time Off (PTO)
Company paid life insurnace
Medical, Dental, & Vision Coverage
Short Term Disability
Optional long-term disability
Illness, accident, legal, pet coverage.
Paid training & defined career path
Why working as a call center operations manager in North Carolina can be great.
Working as a call center ops manager in North Carolina can be a rewarding experience due to the state's strong and growing economy, particularly in sectors like technology and healthcare. The diverse geography, from the majestic Blue Ridge Mountains to the beautiful beaches of the Crystal Coast, offers an appealing backdrop for both work and leisure.
Additionally, North Carolina's mild climate with four distinct seasons allows for a variety of outdoor activities, enhancing work-life balance. The friendly communities and vibrant cultural scene further contribute to a fulfilling lifestyle, making it an ideal location for professionals in call center management.
Frequently Asked Questions
Is there a demand for call center operations managers in North Carolina?
Yes, there is a demand for call center operations managers in North Carolina. The state's growing business sector, particularly in technology and customer service, has increased the need for skilled professionals to oversee call center operations.
How do I become a call center ops manager in North Carolina?
To become a call center operations manager in North Carolina, you typically need a bachelor's degree in business administration or a related field. Gaining at least five years of experience in a call center environment, preferably in a management role, is essential. Strong leadership, communication, and problem-solving skills are crucial, along with proficiency in call center technologies and software. Additionally, understanding industry regulations and having experience in training program development will enhance your qualifications for this position.
How long does it take to become a call center operations manager in NC?
To become a call center operations manager in North Carolina, it typically takes around five to seven years of experience in the call center industry, along with a bachelor's degree in business administration or a related field. Candidates usually need to demonstrate strong leadership and team management skills, as well as proficiency in call center technologies and software. Additional qualifications may include experience in budget management, training program development, and compliance with industry regulations. Overall, the timeline can vary based on individual career progression and opportunities within the field.
Is being a call center ops manager in North Carolina a good job?
Being a call center ops manager in North Carolina can be a rewarding job due to the state's strong and growing economy, particularly in technology and healthcare sectors. The diverse geography, featuring both mountains and beaches, provides ample opportunities for outdoor activities and a high quality of life. Additionally, North Carolina's mild climate and friendly communities contribute to a pleasant living environment. Overall, the combination of career opportunities and lifestyle benefits makes this position appealing for many professionals.
Explore this Job in Neighboring Cities and Other States
Discover call center ops manager carreer opportunies in these neighboring NC cities.
