Call Center Operations Manager Jobs in Tennessee
Our Call Center Operations Manager Jobs in Tennessee offer a unique opportunity for professionals looking to advance their careers in a supportive and cost-effective environment. With a median household income of $58,516 and a cost of living approximately 10% lower than the national average, Tennessee provides an appealing backdrop for a call center operations manager to thrive while contributing to high levels of customer satisfaction and operational efficiency.
In this role, candidates will oversee daily call center functions, manage teams, and implement strategies to enhance performance and compliance with industry standards. The diverse cities of Tennessee, including Nashville, Memphis, and Knoxville, present various opportunities for growth and development within the call center industry, making it an attractive location for both personal and professional life.
Why Work for IES Residential in Tennessee?
Working as a Call Center Ops Manager at IES Residential in Tennessee means joining a company with a rich legacy and a commitment to employee development. IESR’s emphasis on a supportive work environment, combined with its diverse service offerings and strong community engagement, makes it a fulfilling place to advance your career.
In this role, you’ll be part of IESR’s family-oriented culture, where your contributions are valued and you can foster exceptional customer relationships. With access to comprehensive training programs and a focus on continuous improvement, IESR empowers you to shape your future while making a positive impact on the communities it serves.
Company Benefits
Competitive Wages
401(k) Plan
Compensated Industry Certifications
Paid Time Off (PTO)
Company paid life insurnace
Medical, Dental, & Vision Coverage
Short Term Disability
Optional long-term disability
Illness, accident, legal, pet coverage.
Paid training & defined career path
Why working as a call center operations manager in Tennessee can be great.
Working as a call center ops manager in Tennessee offers the perfect blend of affordable living and a vibrant lifestyle, with access to both bustling cities and beautiful outdoor spaces. The state's rich culture and strong community ties further enhance the experience, making it an attractive place for professionals in the industry.
Frequently Asked Questions
Is there a demand for call center operations managers in Tennessee?
Yes, there is a demand for call center operations managers in Tennessee. The growth of customer service sectors and the increasing need for efficient call center management contribute to this demand, particularly in urban areas with a high concentration of businesses.
How do I become a call center ops manager in Tennessee?
To become a call center operations manager in Tennessee, you typically need a bachelor's degree in business administration or a related field. Gaining at least five years of experience in call center management or a similar role is essential, along with strong leadership and communication skills. Familiarity with call center technologies, data analysis, and industry regulations will enhance your qualifications. Additionally, developing a customer-focused mindset and the ability to adapt to changing business needs will position you for success in this role.
How long does it take to become a call center operations manager in TN?
Becoming a call center operations manager in Tennessee typically takes around five to seven years of relevant experience, coupled with a bachelor's degree in business administration or a related field. Candidates usually start in entry-level positions and gradually advance through roles that build essential skills in leadership, data analysis, and customer service. Strong communication and problem-solving abilities are crucial for success in this role. Additionally, familiarity with call center technologies and compliance standards is necessary to effectively manage operations.
Is being a call center ops manager in Tennessee a good job?
Being a call center ops manager in Tennessee can be a rewarding job due to the state's low cost of living and lack of state income tax, which enhances overall financial well-being. The vibrant cultural scene in cities like Nashville offers a dynamic lifestyle filled with music and entertainment options. Tennessee's stunning natural landscapes provide opportunities for outdoor activities, contributing to a balanced work-life experience. With a strong economy and growing job market, especially in urban areas, this role can offer stability and career growth.
Explore this Job in Neighboring Cities and Other States
Discover call center ops manager carreer opportunies in these neighboring TN cities.
